Better customer service runs on Kratya.
We put AI on the front line, expert agents right behind it, and a quality team scoring everything in between. One partner who owns the outcome, instead of three vendors pointing fingers.
of conversations scored, from the first day
trained agents in our operating network
for AI to hand a hard call to a person
Not just software. Not just a call centre. The whole thing, run as one.
Most tools hand you a dashboard and wish you luck. Most BPOs answer the phone and stop there. We do both, and stay on the hook for what comes next.
Voice and chat agents handle what they're sure of and pass the tricky calls to a person before the customer feels the seam. No loops, no dead ends.
Trained agents who pick up where AI leaves off, already briefed and in context, and coached each week on calls that actually happened.
Every conversation is scored the moment it ends. Those scores become coaching for people and fixes for the AI, week after week, without you chasing anyone.
Fast to start. Cheaper to run. One neck to grab.
Live and scoring real traffic in under two weeks, not two quarters of onboarding.
Lower cost to serve, year on year, as automation earns more of the volume.
One company on the SOW for people, AI and quality, not three vendors and a referee.
For automation to pay itself back, measured against your month-one baseline.
Six products. One operating system.
Explore all products →Every conversation teaches the next one to be better.
AI scores every conversation, across every channel and language.
Each answer is checked against your CRM and policies before it counts.
Scores turn into coaching the same week, from the same team.
AI takes on only what the quality data says it has earned.
QA, CSAT, FCR and cost-to-serve, reviewed openly every month.
The numbers we sign up for.
Set in month one, checked every month, and reviewed with the raw scoring data on the table. No spin.
Every conversation scored, against the 2–5% most teams manage.
From first call to scoring live traffic, not a six-month rollout.
From an AI wobble to a person with the whole story in hand.
AI earns its place and pays for itself inside a quarter.
High-volume support, where a missed conversation costs real money.
Built for regulated work from day one. DPDP-aligned, TRAI 160-series ready, and SOC 2 Type II in progress.
One call. With a founder.
No SDR scripts, no drip sequences. Sai reads every request and replies himself, usually within a day.