AI answers fast. Our people answer for it.
A 50+ seat operating network of agents we hire, coach, and manage. They take on everything AI can't, with full context, in under two seconds. Not a vendor. Your extended CX team.
We run the team, so you don't have to.
Your team focuses on the business. Ours handles the hiring, the coaching, the escalations, and the AI tuning, as one managed operation, measured on your numbers.
Every AI miss becomes a lesson. Every human save becomes a playbook.
The moment AI confidence drops, the call routes to one of our agents, with the transcript, the customer's history, and the SOP path already open. Customers never hit a dead end.
Our team reviews AI misses flagged by Lens, corrects responses, and updates Granth, so the knowledge behind every answer stays current without your team lifting a finger.
When an agent resolves something new, Sutra codifies it into a playbook both humans and AI follow, so the same problem never needs the same rescue twice.
The human-in-the-loop difference.
delivery seats in our operating network, hire-to-operate
from AI confidence drop to a human with full context
AI + human coverage across voice, chat, and email
of human conversations scored, on the same loop as the AI
The conversations that decide whether customers stay.
Every human conversation is scored by Lens too, on the same SOPs, evidence cards, and coaching loop as the AI.
Meet your extended CX team.
No SDRs. No automated sequences. Sai replies personally within 24 hours.