Build the thing that ought to be done.
We're a small team turning a hard, unglamorous problem, customer service that actually works, into a product and an operation. If that sounds like your kind of work, we'd like to meet you.
Real problems, real scale, real ownership.
Everything we build meets live customer traffic in Hindi, Tamil, English and eight more. You'll see the impact of your work in next week's scores, not next year's roadmap.
We're small enough that you'll work directly with the people who ran CX at UrbanCompany, Urbanic and TravelPlus, and who still read every client conversation.
Whether it's a product, a client, or the coaching loop itself, you'll own it end to end. We hire people who'd rather have the responsibility than ask permission.
Open roles
Build Flute's real-time voice models for Indian languages and code-switching.
Scale the pipeline that scores 100% of conversations against customer SOPs.
Run delivery for a set of enterprise clients and own their monthly outcomes.
Turn Lens scores into coaching that measurably lifts agent performance.
Shape how operators and agents experience the whole Kratya platform.
Bring Kratya to CX leaders across D2C, BFSI and quick commerce.
Don't see your role? We hire for talent before we hire for titles. Write to careers@kratya.ai and tell us what you'd own.
A short process, run by the people you'd work with.
A first call, a conversation about real work, and time with a founder. No take-homes that eat your weekend, no six-round gauntlet. We move quickly and we tell you where you stand.