Six products that share one brain.

Most voice AI falls apart the moment a customer switches from English to Hindi mid-sentence, talks over it, or has an accent it never trained on. Flute is built for exactly that. It handles code-switching, interruptions and real Indian speech, and it holds its own on live outbound campaigns where a stiff bot loses the call in seconds.

Traditional QA samples a handful of calls a week and hopes they are representative. Lens listens to all of them, voice, chat and email, and scores each one against your own SOPs for adherence, tone and whether what the agent said matches what your CRM actually shows. Every interaction leaves behind an evidence card you can open any time.

A wiki is only as good as the last person who bothered to update it. Granth builds a living knowledge base from your SOPs and keeps it current as policies change, then surfaces the right answer to an agent mid-conversation. No tab-hopping, no guessing, no stale PDFs from two quarters ago.

Writing SOPs is the work everyone agrees matters and nobody has time for, so they drift out of date the day they are finished. Sutra watches how your strongest agents actually resolve things and writes the process down for you, codified, versioned and ready for both humans and AI to follow. Process discipline, without the process debt.

Dashboards are good at showing a number going down and useless at telling you why. Pulse connects the metric to the cause (the policy, the script, the agent behaviour behind it) and puts the recommended fix next to the finding. You spend the meeting deciding, not diagnosing.

Automating the wrong things is how AI projects earn a bad name. Compass scores your CX stack and volumes to show where automation will pay off quickly, where it needs a human safety net, and where it simply should not go yet. You get a readiness score and a sequenced plan instead of a leap of faith.